TERMS OF USE dated 22.04.2026
This Terms of Use Agreement (“Agreement”) governs the relationship between the User and Desktop.rent regarding access to and use of the Service.
The Service is operated by VM Service LLC, Registration No. 204171-3301-OOO, registered in Bishkek, Kyrgyz Republic (“DESKTOP.RENT”, “Company”, “we”, “us”, “our”).
By creating an account, registering, purchasing a subscription, making a payment, or using any part of the Service, the User confirms that the User has fully read, understood, and accepted this Agreement without reservations, exclusions, amendments, or limitations.
If the User does not agree with any provision of this Agreement, the User must immediately cease use of the Service.
1. GENERAL PROVISIONS
1.1. This Agreement governs access to and use of the Service provided by DESKTOP.RENT.
1.2. Use of the Service is also governed by the Privacy Policy and any additional policies published on the website. DESKTOP.RENT may amend this Agreement at any time. The updated version becomes effective upon publication on the website unless otherwise stated. The current version of this Agreement is always available on the website.
1.3. If the User uses the Service on behalf of a legal entity or organization, the User confirms that the User has authority to bind such entity to this Agreement.
1.4. The Service is intended only for persons who are at least eighteen (18) years old or otherwise legally capable under applicable law.
2. DESCRIPTION OF SERVICE
2.1. Desktop.rent is a subscription-based cloud workspace platform for remote work and productivity, providing secure ready-to-use Windows desktop environments accessible from supported devices via the internet.
2.2. Depending on the selected plan and technical availability, the Service may include:
virtual desktop environments;
hosted computing resources;
remote access functionality;
data storage;
software access;
customer portal functionality;
technical support;
related workspace services.
2.3. Depending on the selected subscription plan, the User may use certain pre-installed software applications made available within the workspace environment.
The User may also install additional software applications lawfully acquired by the User and properly licensed for such use, subject to technical compatibility, system restrictions, third-party license terms, and applicable law.
2.4. DESKTOP.RENT may request verification of information provided by the User during registration or while using the Service. If data or documents provided by the User do not correspond to registration information, do not allow reasonable identification of the User, appear false, incomplete, misleading, or unreliable, DESKTOP.RENT may suspend access, restrict use, block the account, or delete the account.
2.5. Personal information provided by the User and information associated with the User account shall be stored and processed in accordance with the Privacy Policy.
2.6. To complete registration, the User may be required to provide a mobile phone number, email address, verification code, password, or other credentials required by the Service at the relevant time.
After successful verification, access to the account may be granted.
2.7. The User is solely responsible for maintaining confidentiality of passwords, codes, and access credentials.
All actions performed through the User account shall be deemed actions of the User unless the User promptly notifies DESKTOP.RENT of unauthorized access.
2.8. DESKTOP.RENT may improve, modify, suspend, discontinue, replace, or update any part of the Service, plans, technical characteristics, or available features at any time.
2.9. Performance, compatibility, speed, and availability of the Service may depend on the User’s device, software environment, internet connection, location, and third-party factors beyond DESKTOP.RENT’s control.
2.10. Depending on the selected subscription plan, technical configuration, security settings, or resource management policies, DESKTOP.RENT may automatically log out inactive User sessions, disconnect idle workspace sessions, or require re-authentication after a period of inactivity.
3. USER RIGHTS AND ACCOUNT MANAGEMENT
3.1. The User may use the Service in accordance with this Agreement and the selected subscription plan.
3.2. The User may discontinue use of the Service at any time. Cancellation of a subscription does not automatically delete the User account unless separately requested.
3.3. The User may request deletion of the account at any time by sending a request to customers@desktop.rent from the email address associated with the account or otherwise providing sufficient information to verify ownership. The deletion will be proceed within a thirty (30) days from receiving request.
3.4. Upon reasonable verification of the request, DESKTOP.RENT may delete, deactivate, or anonymize account data, subject to legal retention obligations, fraud prevention requirements, dispute resolution, accounting, tax compliance, or legitimate business purposes.
3.5. The User may contact DESKTOP.RENT through published contact channels for technical or billing support.
4. SUBSCRIPTIONS, PAYMENTS AND BILLING
4.1. Certain services are provided on a paid subscription or prepaid basis.
4.2. Pricing, billing intervals, included features, taxes, renewal terms, and cancellation options are displayed on the website, pricing page, customer portal, or at checkout.
4.3. Payments may be processed by authorized third-party providers, including merchants of record or payment processors, including:
Paddle
Lemon Squeezy
PayPal
Stripe
acquiring banks and payment partners
The applicable provider may appear on the User’s payment statement.
4.4. If the User purchases a recurring subscription, it may automatically renew for successive billing periods unless cancelled before the applicable renewal deadline.
4.5. The User authorizes the applicable payment provider to charge the selected payment method for renewals and outstanding fees.
4.6. Failure of payment may result in suspension, downgrade, cancellation, or termination of access.
5. TAXES
5.1. Prices may include or exclude VAT, GST, sales tax, or similar taxes depending on jurisdiction and checkout flow.
5.2. Where required, such taxes may be calculated, collected, and remitted by DESKTOP.RENT or the applicable merchant of record/payment provider.
6. TRIAL PERIOD
6.1. DESKTOP.RENT may provide a free trial period for certain plans or Service features.
Unless otherwise stated, the current free trial for the Basic plan starts from registration and remains active until 00:00 (midnight) of the next calendar day, calculated in UTC+0.
6.2. The trial period is free of charge and is not included in the applicable billing period.
6.3. After expiration of the trial period, continued use of paid features requires selection of an available subscription plan and payment under this Agreement.
6.4. If payment is not made after the end of the trial period, DESKTOP.RENT may temporarily block access to the Service until payment is received.
6.5. During temporary blocking due to non-payment, DESKTOP.RENT may continue storing User data for up to one (1) calendar day.
6.6. If payment is not made within one (1) calendar day after blocking for non-payment, DESKTOP.RENT may delete User data placed in the virtual workspace without further notice.
7. PLANS, PRICING AND PAYMENT TERMS
7.1. The cost of using the Service is determined by available subscription plans, pricing information, service descriptions, and add-ons published on the website, pricing page, customer portal, checkout page, or other official DESKTOP.RENT billing materials.
7.2. Additional services not included in the selected plan may be agreed separately by invoice, correspondence, support hours, or other written confirmation.
7.3. For billing purposes, the reporting month is a calendar month. The reporting day is the calendar day on which the User subscribed to the relevant plan. Unless otherwise specified, time calculations may be based on UTC+0.
7.4. If the Service is used for an incomplete billing period, charges may be calculated on a prorated basis according to the billing rules then in effect. The day of connection and the day of disconnection may each be counted as a full day of use.
7.5. DESKTOP.RENT may change pricing, available plans, connection fees, or packages prospectively. Already paid current billing periods shall not be recalculated.
7.6. DESKTOP.RENT may notify Users of material changes through the website, pricing page, customer portal, account notifications, or email.
7.7. Paid access may require advance payment. Unless otherwise stated, paid access is provided on a 100% prepayment basis.
7.8. Payments may be made using payment methods made available at the relevant time, including bank cards, payment links, invoices, digital wallets, or other supported methods.
7.9. The list of available payment methods may change depending on jurisdiction, technical availability, provider requirements, or fraud prevention considerations.
7.10. Where recurring billing or automatic payment is enabled and accepted by the User, subsequent payments may be charged automatically until cancellation.
7.11. Payments are processed by the relevant payment provider or acquiring partner. DESKTOP.RENT does not store full payment card details unless expressly stated otherwise.
7.12. A payment may be refused for reasons outside DESKTOP.RENT’s control, including insufficient funds, issuer restrictions, fraud controls, failed authentication, timeout, or unsupported payment functionality.
7.13. The User is responsible for verifying the final charge amount, applicable currency, exchange rate, fees, and payment details before confirming payment.
7.14. Electronic receipts and billing records may be provided through the customer portal, by email, or through the applicable payment provider.
7.15. DESKTOP.RENT may, at its sole discretion, conduct promotions, offer discounts, issue promo codes, grant bonuses, or credit amounts to the User’s account balance. Such promotions may be subject to separate terms, expiration dates, plan eligibility requirements, usage limitations, or minimum purchase conditions.
7.16. DESKTOP.RENT may modify, suspend, cancel, or withdraw any promotion, promo code program, bonus policy, or promotional credit at any time, unless otherwise required by applicable law.
7.17. Promotional credits, bonuses, promo balances, and non-cash incentives are non-transferable, non-refundable, and have no cash value unless expressly stated otherwise.
8. CONNECTING AND DISCONNECTING SERVICES
8.1. To connect paid Service features, the User shall select the required plan, user seats, computing resources, storage, and available options in the relevant section of the customer portal. Charges are calculated according to Sections 4 and 7. Paid services are connected after successful payment.
8.2. To disconnect or reduce services, the User shall update the selected services in the relevant section of the customer portal and confirm the change using available controls.
8.3. If the size of the User’s files, databases, or other stored data exceeds the purchased storage amount, DESKTOP.RENT may suspend related functionality until additional storage is purchased or excess data is reduced.
9. REFUND POLICY
9.1. Unless otherwise required by applicable law, payments for an active billing period are non-refundable once that billing period has started. Disagreement with Service features or terms alone does not create refund entitlement.
9.2. If the Service must be suspended due to a technical failure attributable to DESKTOP.RENT, the service period may be extended for the duration of such suspension. If DESKTOP.RENT is unable to continue providing the Service, the unused prepaid amount may be refunded upon request.
9.3. Refund requests shall be only sent to customers@desktop.rent. Requests are reviewed within seven (7) business days. If approved, refunds are processed within thirty (30) calendar days and, where feasible, returned to the original payment method.
9.4. If the User is blocked for violating this Agreement, amounts paid for the current billing period are non-refundable.
9.5. Unused positive account credit balances may be refunded upon written request unless restricted by law, fraud prevention requirements, payment provider rules, or outstanding obligations.
10. SERVICE USE WAIVER
10.1. If the User does not wish to continue using the Service for the next billing period, the User must cancel renewal, disable the relevant services, reduce resources, or otherwise update account settings no later than 23:59 UTC+0 on the last day of the current billing period.
10.2. If automatic payment is enabled, the User must remove the linked payment method and/or disable recurring billing before the applicable renewal deadline to prevent the next charge.
11. LIMITATION OF LIABILITY
11.1. The Service is provided on an “as is” and “as available” basis. DESKTOP.RENT does not guarantee that the Service will meet the User’s specific goals, expectations, or requirements.
11.2. The User is solely responsible for consequences of using information, files, materials, software, or instructions accessed through the Service.
11.3. To the maximum extent permitted by law, DESKTOP.RENT is not liable for indirect, incidental, consequential, special, or punitive damages, loss of profits, business interruption, reputation harm, or loss of data.
11.4. DESKTOP.RENT is not liable for partial or complete inaccessibility caused by:
planned or emergency maintenance;
third-party outages;
telecommunications failures;
power interruptions;
User device or software incompatibility;
User actions or settings changes;
security incidents;
User breach of this Agreement;
force majeure events.
11.5. Total liability of DESKTOP.RENT shall not exceed amounts paid by the User for the relevant Service during the previous three (3) months.
12. PRIVACY POLICY
12.1. DESKTOP.RENT processes personal data in accordance with the Privacy Policy.
12.2. DESKTOP.RENT may use affiliates, contractors, processors, and trusted service providers acting on its behalf under appropriate confidentiality and security obligations.
12.3. DESKTOP.RENT may disclose information where reasonably necessary to:
comply with law or lawful requests;
enforce this Agreement;
investigate violations;
prevent fraud or security incidents;
protect rights, property, or safety.
13. FINAL PROVISIONS
13.1. This Agreement constitutes a contract between the User and DESKTOP.RENT regarding use of the Service.
13.2. This Agreement is governed by the laws of the Kyrgyz Republic unless mandatory law of the User’s jurisdiction requires otherwise.
13.3. Nothing in this Agreement creates any agency, partnership, employment, or joint venture relationship.
13.4. If any provision is held invalid or unenforceable, the remaining provisions remain in full force.
13.5. Failure by DESKTOP.RENT to enforce any provision shall not constitute waiver of rights.
CONTACT INFORMATION
VM Service LLC
Registration No.: 204171-3301-OOO
404 Panfilov Street, office 178
Bishkek, Kyrgyz Republic, 720040
Email: customers@desktop.rent
Website: Desktop.rent
The Service is operated by VM Service LLC, Registration No. 204171-3301-OOO, registered in Bishkek, Kyrgyz Republic (“DESKTOP.RENT”, “Company”, “we”, “us”, “our”).
By creating an account, registering, purchasing a subscription, making a payment, or using any part of the Service, the User confirms that the User has fully read, understood, and accepted this Agreement without reservations, exclusions, amendments, or limitations.
If the User does not agree with any provision of this Agreement, the User must immediately cease use of the Service.
1. GENERAL PROVISIONS
1.1. This Agreement governs access to and use of the Service provided by DESKTOP.RENT.
1.2. Use of the Service is also governed by the Privacy Policy and any additional policies published on the website. DESKTOP.RENT may amend this Agreement at any time. The updated version becomes effective upon publication on the website unless otherwise stated. The current version of this Agreement is always available on the website.
1.3. If the User uses the Service on behalf of a legal entity or organization, the User confirms that the User has authority to bind such entity to this Agreement.
1.4. The Service is intended only for persons who are at least eighteen (18) years old or otherwise legally capable under applicable law.
2. DESCRIPTION OF SERVICE
2.1. Desktop.rent is a subscription-based cloud workspace platform for remote work and productivity, providing secure ready-to-use Windows desktop environments accessible from supported devices via the internet.
2.2. Depending on the selected plan and technical availability, the Service may include:
virtual desktop environments;
hosted computing resources;
remote access functionality;
data storage;
software access;
customer portal functionality;
technical support;
related workspace services.
2.3. Depending on the selected subscription plan, the User may use certain pre-installed software applications made available within the workspace environment.
The User may also install additional software applications lawfully acquired by the User and properly licensed for such use, subject to technical compatibility, system restrictions, third-party license terms, and applicable law.
2.4. DESKTOP.RENT may request verification of information provided by the User during registration or while using the Service. If data or documents provided by the User do not correspond to registration information, do not allow reasonable identification of the User, appear false, incomplete, misleading, or unreliable, DESKTOP.RENT may suspend access, restrict use, block the account, or delete the account.
2.5. Personal information provided by the User and information associated with the User account shall be stored and processed in accordance with the Privacy Policy.
2.6. To complete registration, the User may be required to provide a mobile phone number, email address, verification code, password, or other credentials required by the Service at the relevant time.
After successful verification, access to the account may be granted.
2.7. The User is solely responsible for maintaining confidentiality of passwords, codes, and access credentials.
All actions performed through the User account shall be deemed actions of the User unless the User promptly notifies DESKTOP.RENT of unauthorized access.
2.8. DESKTOP.RENT may improve, modify, suspend, discontinue, replace, or update any part of the Service, plans, technical characteristics, or available features at any time.
2.9. Performance, compatibility, speed, and availability of the Service may depend on the User’s device, software environment, internet connection, location, and third-party factors beyond DESKTOP.RENT’s control.
2.10. Depending on the selected subscription plan, technical configuration, security settings, or resource management policies, DESKTOP.RENT may automatically log out inactive User sessions, disconnect idle workspace sessions, or require re-authentication after a period of inactivity.
3. USER RIGHTS AND ACCOUNT MANAGEMENT
3.1. The User may use the Service in accordance with this Agreement and the selected subscription plan.
3.2. The User may discontinue use of the Service at any time. Cancellation of a subscription does not automatically delete the User account unless separately requested.
3.3. The User may request deletion of the account at any time by sending a request to customers@desktop.rent from the email address associated with the account or otherwise providing sufficient information to verify ownership. The deletion will be proceed within a thirty (30) days from receiving request.
3.4. Upon reasonable verification of the request, DESKTOP.RENT may delete, deactivate, or anonymize account data, subject to legal retention obligations, fraud prevention requirements, dispute resolution, accounting, tax compliance, or legitimate business purposes.
3.5. The User may contact DESKTOP.RENT through published contact channels for technical or billing support.
4. SUBSCRIPTIONS, PAYMENTS AND BILLING
4.1. Certain services are provided on a paid subscription or prepaid basis.
4.2. Pricing, billing intervals, included features, taxes, renewal terms, and cancellation options are displayed on the website, pricing page, customer portal, or at checkout.
4.3. Payments may be processed by authorized third-party providers, including merchants of record or payment processors, including:
Paddle
Lemon Squeezy
PayPal
Stripe
acquiring banks and payment partners
The applicable provider may appear on the User’s payment statement.
4.4. If the User purchases a recurring subscription, it may automatically renew for successive billing periods unless cancelled before the applicable renewal deadline.
4.5. The User authorizes the applicable payment provider to charge the selected payment method for renewals and outstanding fees.
4.6. Failure of payment may result in suspension, downgrade, cancellation, or termination of access.
5. TAXES
5.1. Prices may include or exclude VAT, GST, sales tax, or similar taxes depending on jurisdiction and checkout flow.
5.2. Where required, such taxes may be calculated, collected, and remitted by DESKTOP.RENT or the applicable merchant of record/payment provider.
6. TRIAL PERIOD
6.1. DESKTOP.RENT may provide a free trial period for certain plans or Service features.
Unless otherwise stated, the current free trial for the Basic plan starts from registration and remains active until 00:00 (midnight) of the next calendar day, calculated in UTC+0.
6.2. The trial period is free of charge and is not included in the applicable billing period.
6.3. After expiration of the trial period, continued use of paid features requires selection of an available subscription plan and payment under this Agreement.
6.4. If payment is not made after the end of the trial period, DESKTOP.RENT may temporarily block access to the Service until payment is received.
6.5. During temporary blocking due to non-payment, DESKTOP.RENT may continue storing User data for up to one (1) calendar day.
6.6. If payment is not made within one (1) calendar day after blocking for non-payment, DESKTOP.RENT may delete User data placed in the virtual workspace without further notice.
7. PLANS, PRICING AND PAYMENT TERMS
7.1. The cost of using the Service is determined by available subscription plans, pricing information, service descriptions, and add-ons published on the website, pricing page, customer portal, checkout page, or other official DESKTOP.RENT billing materials.
7.2. Additional services not included in the selected plan may be agreed separately by invoice, correspondence, support hours, or other written confirmation.
7.3. For billing purposes, the reporting month is a calendar month. The reporting day is the calendar day on which the User subscribed to the relevant plan. Unless otherwise specified, time calculations may be based on UTC+0.
7.4. If the Service is used for an incomplete billing period, charges may be calculated on a prorated basis according to the billing rules then in effect. The day of connection and the day of disconnection may each be counted as a full day of use.
7.5. DESKTOP.RENT may change pricing, available plans, connection fees, or packages prospectively. Already paid current billing periods shall not be recalculated.
7.6. DESKTOP.RENT may notify Users of material changes through the website, pricing page, customer portal, account notifications, or email.
7.7. Paid access may require advance payment. Unless otherwise stated, paid access is provided on a 100% prepayment basis.
7.8. Payments may be made using payment methods made available at the relevant time, including bank cards, payment links, invoices, digital wallets, or other supported methods.
7.9. The list of available payment methods may change depending on jurisdiction, technical availability, provider requirements, or fraud prevention considerations.
7.10. Where recurring billing or automatic payment is enabled and accepted by the User, subsequent payments may be charged automatically until cancellation.
7.11. Payments are processed by the relevant payment provider or acquiring partner. DESKTOP.RENT does not store full payment card details unless expressly stated otherwise.
7.12. A payment may be refused for reasons outside DESKTOP.RENT’s control, including insufficient funds, issuer restrictions, fraud controls, failed authentication, timeout, or unsupported payment functionality.
7.13. The User is responsible for verifying the final charge amount, applicable currency, exchange rate, fees, and payment details before confirming payment.
7.14. Electronic receipts and billing records may be provided through the customer portal, by email, or through the applicable payment provider.
7.15. DESKTOP.RENT may, at its sole discretion, conduct promotions, offer discounts, issue promo codes, grant bonuses, or credit amounts to the User’s account balance. Such promotions may be subject to separate terms, expiration dates, plan eligibility requirements, usage limitations, or minimum purchase conditions.
7.16. DESKTOP.RENT may modify, suspend, cancel, or withdraw any promotion, promo code program, bonus policy, or promotional credit at any time, unless otherwise required by applicable law.
7.17. Promotional credits, bonuses, promo balances, and non-cash incentives are non-transferable, non-refundable, and have no cash value unless expressly stated otherwise.
8. CONNECTING AND DISCONNECTING SERVICES
8.1. To connect paid Service features, the User shall select the required plan, user seats, computing resources, storage, and available options in the relevant section of the customer portal. Charges are calculated according to Sections 4 and 7. Paid services are connected after successful payment.
8.2. To disconnect or reduce services, the User shall update the selected services in the relevant section of the customer portal and confirm the change using available controls.
8.3. If the size of the User’s files, databases, or other stored data exceeds the purchased storage amount, DESKTOP.RENT may suspend related functionality until additional storage is purchased or excess data is reduced.
9. REFUND POLICY
9.1. Unless otherwise required by applicable law, payments for an active billing period are non-refundable once that billing period has started. Disagreement with Service features or terms alone does not create refund entitlement.
9.2. If the Service must be suspended due to a technical failure attributable to DESKTOP.RENT, the service period may be extended for the duration of such suspension. If DESKTOP.RENT is unable to continue providing the Service, the unused prepaid amount may be refunded upon request.
9.3. Refund requests shall be only sent to customers@desktop.rent. Requests are reviewed within seven (7) business days. If approved, refunds are processed within thirty (30) calendar days and, where feasible, returned to the original payment method.
9.4. If the User is blocked for violating this Agreement, amounts paid for the current billing period are non-refundable.
9.5. Unused positive account credit balances may be refunded upon written request unless restricted by law, fraud prevention requirements, payment provider rules, or outstanding obligations.
10. SERVICE USE WAIVER
10.1. If the User does not wish to continue using the Service for the next billing period, the User must cancel renewal, disable the relevant services, reduce resources, or otherwise update account settings no later than 23:59 UTC+0 on the last day of the current billing period.
10.2. If automatic payment is enabled, the User must remove the linked payment method and/or disable recurring billing before the applicable renewal deadline to prevent the next charge.
11. LIMITATION OF LIABILITY
11.1. The Service is provided on an “as is” and “as available” basis. DESKTOP.RENT does not guarantee that the Service will meet the User’s specific goals, expectations, or requirements.
11.2. The User is solely responsible for consequences of using information, files, materials, software, or instructions accessed through the Service.
11.3. To the maximum extent permitted by law, DESKTOP.RENT is not liable for indirect, incidental, consequential, special, or punitive damages, loss of profits, business interruption, reputation harm, or loss of data.
11.4. DESKTOP.RENT is not liable for partial or complete inaccessibility caused by:
planned or emergency maintenance;
third-party outages;
telecommunications failures;
power interruptions;
User device or software incompatibility;
User actions or settings changes;
security incidents;
User breach of this Agreement;
force majeure events.
11.5. Total liability of DESKTOP.RENT shall not exceed amounts paid by the User for the relevant Service during the previous three (3) months.
12. PRIVACY POLICY
12.1. DESKTOP.RENT processes personal data in accordance with the Privacy Policy.
12.2. DESKTOP.RENT may use affiliates, contractors, processors, and trusted service providers acting on its behalf under appropriate confidentiality and security obligations.
12.3. DESKTOP.RENT may disclose information where reasonably necessary to:
comply with law or lawful requests;
enforce this Agreement;
investigate violations;
prevent fraud or security incidents;
protect rights, property, or safety.
13. FINAL PROVISIONS
13.1. This Agreement constitutes a contract between the User and DESKTOP.RENT regarding use of the Service.
13.2. This Agreement is governed by the laws of the Kyrgyz Republic unless mandatory law of the User’s jurisdiction requires otherwise.
13.3. Nothing in this Agreement creates any agency, partnership, employment, or joint venture relationship.
13.4. If any provision is held invalid or unenforceable, the remaining provisions remain in full force.
13.5. Failure by DESKTOP.RENT to enforce any provision shall not constitute waiver of rights.
CONTACT INFORMATION
VM Service LLC
Registration No.: 204171-3301-OOO
404 Panfilov Street, office 178
Bishkek, Kyrgyz Republic, 720040
Email: customers@desktop.rent
Website: Desktop.rent
Previous version of Terms of Use