Desktop.Rent is a platform where without special IT knowlegde one can instantly set up and connect virtual desktops with software and folders for single users and for teams. Secure and quick access from any device 24/7. Control your team's cloud PC online via mobile app without IT support.

Single point of access and control for:

• Staff operations
• Apps usage
• Docs dispatch

Our data centers are:
- https://portal.desktop.rent - data center in Europe;
- https ://cloud.desktop.rent - data center in Asia;

Services in data centers may differ. Full actual prices are given in Services and Prices.

To start using the Virtual desktops(s), you must sign up the Member account. Registration is carried out using your mobile number.

On www.desktop.rent, click "Sign in or Sign up" in the header of the site, or click "Try for Free" or "Connect."

To sigh up for the Portal:
• Enter your mobile number without spaces in the format <+ [country code] phone number >
• Choose how to receive the access code and enter it into the required field.
• If you didn't receive the access code, go to the mobile number entry page and enter your number again.
• Create and enter your password, confirm your password.
• The password must contain at least one number, lowercase and capital Latin, and must not contain special characters.
• You are registered in the account.
• You need to fill in personal data in "My profile" section of the account to have a fully functional access to the portal. You should indicate your mail to receive the confirmation access code.
Now you have the full functionality of the virtual desktop.

You can request the access code via WhatsApp message or by callback. Any way of access code request is free for you.

1)Refresh the registration page, and then enter the phone number in the registration form again.
2) Check if the entered phone number is correct, and whether the mobile network signal is sufficient.

Your password must contain at least one lowercase letter, one uppercase letter, a number and exclude special characters. Also you must read and click the checkbox accepting the Privacy Policy for Personal Data and the Terms of Use.

To sign in to account you need to download Desktop.Rent application:

• from Google play market
• Download from AppStore

1. Install the application and open it
2. Allow the app to access photos, media, and files on your device.
3. In the pop up window enter your phone number and click Next.
4. If you are a new member, you will receive an access code to create a password.
5. In the opened window enter the code that you received, create a password and click Next.
6. If you are already registered, enter your password
7. You get into account where you can open the virtual desktop and manage the account. Mobile version is fully functioning, so that is you can manage folders and connect users, etc.

We operate on the ground of the Public Offer, which is located at https://desktop.rent.
You have to accept the Public Offer when you Sign Up.
You can find the current version of the Public Offer at the https://desktop.rent (footer section).
This allows our customers to easily and instantly connect pre-configured virtual desktops and start working without complex documentary procedures.
Our price quotation is located at Desktop.Rent and provides full information about our product, its cost and operating principle.

You can have a free 7-days trial of the full functionality of our service: connect users, configure their virtual desktops, create network folders.

Here you can find detailed payment terms. The price is fixed, there are no hidden additional payments.

If you are interested in a dedicated virtual machine, you can connect our PRO option. It provides end-to end solution with a dedicated virtual machine per team and allows to install your software without restrictions.

A) Check the entered data, email should be filled in the format example@gmail.com
B) If the email was entered correctly, and the code still did not come, then you should go to the "Spam" section and check if the letter with your code is there.
C) If you have followed all the steps above, but the code has not yet been delivered, please, contact our support team

Yes, to do this, just place your cursor in the input box, delete «+1» and enter any number you need.

After signing up for the account , the User needs to fill in his data.
Fields marked with an asterisk are compulsory.

To connect services sign in to the account, go to "Subscriptions and Calculator" section and select the required services.

There you can find 2 tabs:
• "My subscriptions" – here you can select the number of users, change the virtual machine computing resources. These services are paid on subscription basis. After selecting the required services, number of users and subscription type click Apply.
• "Technical support" – here you can order technical support hours, which are paid on consumption basis. Select the required number of support hours using the + and - buttons, click "Pay" and the funds will be charged from your credit balance or credit card. Done!

If you have the positive credit balance, the payment will be carried out instantly.


You can also choose the frequency of payment – daily or monthly:
• Daily payment – you can have a virtual workspace for several days, paying daily for each selected service.
• Monthly payment – you can have a virtual workspace up to the end of the current month, regardless of which date you pay - on the 1st or 29th day of the month. In this case payment will be calculated only for the period from the date of tariff purchase until the end of the current month.
After selecting the required services click Apply.

Standard users have ready to use virtual desktop with MS Windows, high-speed internet, shared folders and business apps. Instant connection without IT assistance. Standard users can use preinstalled software, buy subscription for MS Office. Standard users can't install any additional software or make settings for server.

PRO Users have all features of Standard user + get dedicated scalable windows virtual machines for your team or for every team user. PRO users can install any software, shared folders remain for use.

You have 7 days free trial period for Standard users.

PRO user get a dedicated virtual machine which should be paid before use.
If you wish to try PRO user for short time you can connect PRO user on daily basis for 1 day.

It 's like "business lunch" and "a la cart menu." To test "our kitchen" you can first try Standard user free of charge. And if you need to install your software – try to connect PRO user.

1. Owner: This status is assigned to all users who registered in the account and not invited to any team.
· All sections of the account are available.
· Has a virtual desktop(s)
· Has his own folders where he can upload his files.
· Can change packages and connect services.
· In PRO package can install and delete additional software.
· Can create his own network folders and assign access to folders to other users.
· Pays for services provided to him and his team by Desktop.Rent.

2. Administrator: has the same functionality, as the Owner, except the disconnection option for the Owner. This status is assigned by Owner in "Team users" section.
· All sections of the account are available
· Has a virtual desktop including Owner's network folders
· Can create network folders for Owner's team
· In PRO package can install and delete additional software.

3. Manager: has the same rights as the Administrator, except for the virtual machine setting rights:
· All sections of the account are available
· Can create network folders for Owner's team
· Has a virtual desktop including Owner's network folders

4. User: this status is assigned by the Owner or Administrator(s) in "Team users" section:
· "My profile" and "Help" sections of the account are available
· Has a virtual desktop including Owner's network folders
· Doesn't have his own folders, can't upload own files
· Can't create network folders for the Owner's team

You need to fill in personal data in "My profile" section of the Member account to have a fully functional access to the portal. You should indicate your mail to receive the confirmation access code.

Now you have the full functionality of the virtual desktop.

Virtual desktop can be opened through the account.

1. Sign up or Sign in to the Portal.
To open a virtual desktop, click "Open virtual desktop" button in the Member account. Next open RDP file that will be downloaded to your PC.

To activate "Open virtual desktop" button you need to fill in your data in "My profile" section in the Member account :
· FULL NAME.
· Select your country:
· Enter your company name (this field is inactive for Users)
· Select preferred means of communication
· Click "Save"

To get started click the "Open virtual desktop" button:
· Shortcut for virtual workspace starts downloading (RDP file).
· Click the downloaded virtual desktop shortcut.
· Enter your password and click Confirm. The password is the same as for the Member account .
· Virtual desktop is now open

In "My Documents'' shortcut you will see shared folders with your team data, which are also available to other users if you give them access.

You can download the RDP file only the first time you open your virtual desktop. Next, you can access it using the shortcut you have already downloaded!

After signing up for the Portal, the User needs to fill in the mandatory fields (marked with an asterisk)

To sign in to Member account you need to visit out website or download our Desktop.Rent application:

• from Google play market
• from AppStor

1. How to open your virtual desktop using mobile version of our website:
1) Open the browser on your mobile phone and enter https://desktop.rent/ in the address bar
2) Go to your Member account and enter your login and password (remember using the same data as when registering your account)
3) Click "open desktop", after clicking you will see a window with the text. Following the instructions in the text, please follow point 1 (click on the "remote desktop" link and download the file by clicking the "download" button.
4) Click on the IOS or Android icon that matches your mobile operating system.
5) Download the "remote desktop" application from the app store and open it
6) Allow the application to access your location, your data, your Microphone, and so on. Close the application
7) Go to downloads and run the file downloaded from Desktop.Rent earlier. You will be redirected to the password entry page.
8) Enter your password and wait. Ready. Your desktop is open!

2. How to open Desktop.Rent mobile application:

1. Install the application and open it
2. Allow the app to access photos, media, and files on your device.
3. In the pop up window enter your phone number and click Next.
4. If you are a new member, you will receive an access code to create a password.
5. In the opened window enter the code that you received, accept Terms of Use and Privacy policy, and click Confirm.
6. Create a password and click Next. The password must contain Latin letters and one or more digits.
7. If you are already registered, enter your password
8. You get into Member account where you can open your desktop and manage your account. Mobile version is fully functioning, so that you can manage folders and connect users, etc.

How to change the virtual desktop and keyboard language? How to change keyboard language?
Press Shift+Alt or Shift+Ctrl (For MacOS press Shift+Option)

How to change interface language?
Most often the incorrect interface language is loaded with the first launch, as by default the virtual desktop opens with the language you used to sign in to your Member Account
Clicking «Open virtual desktop» button downloads RDP file with your Member Account language settings because it is associated with your virtual desktop language.
If you want to change your virtual desktop language, exit your workspace, sign in to your Member account, change the language and click «Open virtual desktop» to download a new RDP file. Open a new virtual desktop following the downloaded shortcut.
If you use the individual virtual machine with PRO option, the Owner or Administrator can change the virtual machine language to any available in Windows OS.

What if the language in Word/Excel does not change?
Sometimes to install another language you need to fix the settings, if you cannot change the language, contact us via any messenger. It will take a few minutes, we just need to restart the server, and you can resume your session.

Why do all I see is a black screen?
Try pressing 3 keys: Ctrl + alt + end and select "Exit" from the drop-down menu. If this does not help, then contact our support.

Why did virtual desktop shut down unexpectedly?
The virtual machine may have been turned off by one of the users with Owner or Administrator status. Please contact us for reasons and support.

Why is the virtual desktop slowing down?
There can be many reasons for virtual desktop slowing down:
1) Poor internet connection. Check the connection speed and try to reset the router and reconnect to internet again.
2) Sometimes slowing down can be caused by the incorrect exit from the virtual desktop. Please read further how to exit the virtual workspace desktop.
3) Virtual machine overload. To solve this you should add resources in "Subscriptions and Calculator" section of the Member account. If you doubt the amount of resources you need, please contact our support.
4) Data center itself slowing down, sometimes the main channels of the Internet suffer from "traffic jams" at rush hour. It depends on the local internet providers and their channels, you should wait a little while and the connection speed will be restored.
5) The operation speed in different packages may vary greatly, when switching from PRO to Standard option you may notice that the virtual desktop slows down a little.
6) ) If you cannot handle the situation yourself, please contact our support.

How to close virtual desktop correctly?
To exit the virtual workspace close the remote desktop window at the top panel.
This will not end the current session, but will switch to off mode and wait for the next user logon, that is all open documents and software will not be closed until the virtual desktop is rebooted, or session is ended automatically or by the administrator.
This may be convenient if you decide to continue your work later without closing the application on the virtual desktop. In this case, the server resources where your virtual desktop is allocated will be used by software running. Due to insufficient server performance or network failures, a disconnected session may hang up. It looks like a black screen when you sign in to virtual desktop.
To avoid such problems and to free up server resources we recommend to exit from the virtual desktop session every time. To complete the session, check whether all open documents have been saved, then click START button → User Icon → Exit.
Forcible user logout can be configured automatically when the user is idle for a certain time period, contact technical support to make necessary settings.
If you have a problem with a hung up session during the working day (black screen), you can try to exit your session by clicking CTRL + ALT + END and selecting Exit.
If the menu does not appear when the keys are pressed, contact technical support to force the session logoff. Automatic termination of inactive sessions will also help to prevent them from hanging up

To add a new user, click "Add" button in the "Team users" section of the Member account, then fill in the following fields in the pop-up window:

• «Phone» (mobile phone number of the user being added).
• Access Rights» (Owner, Administrator, User) and then click "Save".
• Don't fill in the «Full name» - it will be added automatically after the user is registered.

There are two options for adding a user to the Owner's team:

• If a new user is not registered yet, he will receive an invitation to join the Owner's network with a link to Desktop.Rent. The user needs to register, fill in his details in "My profile" section, and accept or refuse the invitation to join the Owner's team.
• If the user is already registered, he will receive a notification in his Member Account. This employee needs to accept or decline the invitation to join the Owner's team.

Statuses of connecting users to the Owner's team ("Invitations" tab in "Team users" section):

• Request sent or "not in the team"- A request to join has been sent to the user, and no response has been received yet.
• Request rejected - The user rejected the request to join the Owner's team.
• Connected or "in the team" - The user accepted the invitation and was added to the Owner's team. His data is displayed in the users table in the Owner's personal account.

After the user joined the team, the Owner or Administrator should appoint him Standard or PRO status in "Users" tab of "Team users" section of the Member account.

In «Subscriptions and Calculator» section of the Member account select the number of users for PRO and Standard statuses and click "Apply".

After connecting the number of users, go to "Team users" section of the Member account and choose the required status for each user.

The users to whom PRO status is set up, will work on a dedicated virtual machine and will be able to use additional software that can be installed by the Administrator or the Owner.

Open "Team users" section of the Member account, find "Disconnect/Connect" button in the "Connection status" column. The owner or administrator can activate or deactivate the user's virtual desktop. If you are a user and you do not have the "Open virtual desktop" button active, contact your manager.

Yes, your users can be connected to different packages. They will have access to the same shared files and databases if you make correspondent settings in "Team users" section of the Member account.

The users with PRO status will be able to use additional software, installed by the Administrator or Owner.

Inform the user that he needs to:

1. Register in the Member account (if the user is not yet registered on Desktop.Rent, when registering following the invitation, he will automatically join your team) OR

2. Confirm joining your team in his member account (a pop-up window will appear when signing in to his Member account)

The system needs some time to add a new user to your team. Refresh the page and click "Add" button again and repeat the action if the user still was not added to your list.

You can change the access rights of any user in "Team users" section.

To do this:
· find the user in "Permissions" column, click on the "arrow" and in the drop-down list select the access rights that you want to set for him .
· In order for the access changes to come into force in the virtual desktop, you should sign out and sign in the virtual desktop again.

You can delete a user from the team by clicking "cross" icon in the row opposite his data in "Team users" section. So all access rights of this user will be automatically revoked and no information from the network space will be available for him.

The system needs some time to delete a user. Refresh the page and click "Delete" button again if the user is still in your list.

In addition to the Owner status, there are three others: Administrator, Manager and User statuses.

You can delegate your rights to a user with Administrator status. Administrator status means the functionality available to the Owner, with the exception of the right to disconnect the Owner himself.
"Manager" is identical to the status of "Administrator," but without access to virtual machines settings.
"User" doesn't have the right to upload files and create root folders, and to change access rights to folders. "User" can only open the virtual desktop and contact technical support.

To manage files and folders in "My folders" section of the Member account you should have user status not lower than Manager. In this section you can upload your files and folders on your virtual workspace, edit their names and access rights.

1. How to upload files: "Upload a file" button is used to upload files one by one.

Click "Upload a file" button. When you open a file selection window, select the required file on your local computer or on a storage device connected to it.

Once uploaded, files will instantly appear on your virtual desktop in "My files" section.

2. How to upload a folder: Use "Upload a folder" button to upload multiple files at once or folders that cannot be loaded through "Upload a file" button.

Files up to 1 GB (one Zip file) are uploaded in Zip archives by clicking on "Upload files" in "My folders" section of the Member account. When you open a file selection window, select the required Zip-folder on your local computer or on a storage device connected to it.

Once uploaded, folders will instantly appear on your virtual desktop in "My files" section.

3. How to create a folder? Click "Create a folder" and enter a folder name in the pop-up window, then click "Create". To create sublevels of folders go to virtual desktop, you cannot do this in the Member account.

You can learn more about creating sublevels of folders here

3. How to delete a folder? Open "My folders" section of the Member account, find a required folder and click "cross" icon right near the folder name.

4. How to share your folder with a user? In "My folders" section of the Member account you can assign users access to certain folders by clicking "figure" icon opposite the necessary folder selecting the full name of the user in the drop-down list.

In the opening field you may see the list of "Connected users" and you can manage access to the folder by selecting the user's status as "Reader" or "Editor" in "Permissions" field.

· After you finished making changes, click "Save"

In "My Folders" section of the Member account you can create network or shared folders of your team that will appear on the virtual desktop of yours and of your team users if you give them access to these folders. Only users with Owner, Administrator, and Manager statuses can create new network folders.

Root folders cannot be deleted or renamed on the virtual desktop.

Regular folders can be created inside root folders on the virtual desktop. You will not be able to edit or delete them through your Member account.