Effective date: 23 April 2026

1. 30-Day Money-Back Guarantee
If you are not satisfied with the Service, you may request a full refund within 30 days of your initial purchase. Refund requests are reviewed on a case-by-case basis.

2. Statutory Withdrawal Rights (EU & UK Consumers)
If you are a consumer located in the European Union or United Kingdom, you have a 14-day statutory right to withdraw from your purchase without giving any reason and receive a full refund. This right applies to your initial subscription payment and to one-time purchases.
The 14-day withdrawal period does not apply to subsequent automatic renewal payments, except for annual subscriptions in the UK, where a new 14-day period begins upon each annual renewal. If your subscription includes a free trial, a new 14-day withdrawal period begins when the trial ends and the first paid charge occurs.
To exercise this right, contact us at customers@desktop.rent before the 14-day period expires.
Where local consumer protection laws grant rights broader than this Policy, the highest level of protection always applies.

3. Non-Refundable Situations
Refunds will not be issued if:
— the virtual machine has been provisioned, regardless of whether it was actively used;
— the account balance was applied toward a plan and the virtual machine was provisioned;
— the purchase was made at a discounted or promotional price, except as required by applicable law;
— the account has been suspended or terminated due to a violation of our Terms of Use;
— the request is submitted after the applicable refund period has elapsed;
— there is evidence of fraud or abuse of the refund process.

4. Service Suspension & Technical Failures
If the Service is suspended due to a technical failure attributable to DESKTOP.RENT for more than 24 consecutive hours, the service period may be extended by the duration of such suspension. If DESKTOP.RENT is unable to continue providing the Service, the unused prepaid amount may be refunded upon request.

5. Account Credit Balances
Unused account balance that has not yet been applied toward a plan may be refunded upon written request, unless restricted by applicable law, fraud prevention requirements, payment provider rules, or outstanding obligations. Once the balance has been used to provision a virtual machine, it is non-refundable.

6. How to Request a Refund
Refund requests must be sent to customers@desktop.rent. Requests are reviewed within 7 business days. If approved, refunds are processed within 14 calendar days and returned to the original payment method.

7. Chargebacks & Disputes
We encourage you to contact us at customers@desktop.rent before initiating a chargeback or dispute with your bank or card issuer - most issues can be resolved faster this way. This does not affect your lawful rights to dispute a charge under card-scheme or consumer-protection rules.