REFUND POLICY
1. Unless otherwise required by applicable law, payments for an active billing period are non-refundable once that billing period has started. Disagreement with Service features or terms alone does not create refund entitlement.
2. If the Service must be suspended due to a technical failure attributable to DESKTOP.RENT, the service period may be extended for the duration of such suspension. If DESKTOP.RENT is unable to continue providing the Service, the unused prepaid amount may be refunded upon request.
3. Refund requests shall be only sent to customers@desktop.rent. Requests are reviewed within seven (7) business days. If approved, refunds are processed within thirty (30) calendar days and, where feasible, returned to the original payment method.
4. If the User is blocked for violating this Agreement, amounts paid for the current billing period are non-refundable.
5. Unused positive account credit balances may be refunded upon written request unless restricted by law, fraud prevention requirements, payment provider rules, or outstanding obligations.