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To start using the Portal and Virtual Workspace(s), you must register on the Portal. Registration is carried out using your mobile number.

1. On www.desktop.rent, click "My account" in the header of the site, or click "Try for Free" or "Connect."

2. To register on the Portal: 

• Enter your mobile number without spaces in the format <+ [country code] phone number > 

• Enter the SMS access code you received to your mobile phone. 

• If you still didn’t receive the access code, go to the mobile number entry page and enter your number again. 

• Create and enter your password, confirm your password. 

• The password must contain at least one number, lowercase and capital Latin, and must not contain special characters. 

• You are registered on the Portal.


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Refresh the Portal Registration / Authorization page, and then enter the phone number in the Registration / Authorization form again

If you still haven’t received SMS with an access code to the Portal, check that the entered phone number is correct, and whether the mobile cellular network signal is sufficient.


The password is not accepted

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Your password must include at least one lowercase letter, one uppercase letter, a number and exclude special characters. Also you must read and click the checkbox accepting the Privacy Policy for Personal Data and the Terms of Use.


Can 't sign in to the Portal 

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  1. Check the phone number you entered (login) and password.
  2. If after several entries the password is still not accepted, click on “Reset Password” and create a new password to enter the Portal.


Authorization of a registered user on the Portal

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 If you already have account on the Portal, sign in using your mobile number.

  1. On www.desktop.rent, click "My account" in the header of the site, or click "Try for Free" or "Connect."
  2. Enter your mobile number without spaces in the format <+ [country code] phone number >
  3. Enter your password
  4. If you have forgotten your password, click on “Forgot password” button. SMS with an access code will be sent to your mobile phone. Enter the access code in the appropriate field and then create and confirm your new password. You have successfully signed in to the Portal.


How to change the password?

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To change the password, click "Change Password" button in "My Data" section. In the pop-up window enter the new password and confirm it. The password must contain at least one lowercase letter, one uppercase  letter, a number and exclude special characters',


May I have a free trial of PRO tariff?

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You can connect PRO tariff for 1 day only for 233 rubles.

For a free trial you can try a similar Standard tariff for 7 days. Using PRO tariff  you can install any of your software, and at Standard tariff  you can use a pre-configured package that is sufficient for most office tasks. 

It 's like "business lunch" and "a la cart menu." To test "our kitchen" you can first try Standard tariff free of charge. And if you need to use virtual workspaces abroad and install your software – try to connect PRO tariff 




How to sign in to member account from smartphone?

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To sign in to member account you need to download Desktop.rent application:

or

  •  Install the application and open it
  •  Allow the app to access photos, media, and files on your device. 
  • In the pop up window enter your phone number and click Next. 
  • If you are a new member, you will receive a text message with a code to create a password. 
  • In the opened window enter the code that you received to your mobile phone, create a password and click Next.
  • If you are already registered, enter your password

You get into Member account where you shoud fill in your data, you can manage folders and connect employees.


 To install your virtual workspace on Android you need: 

  • Click "Open virtual workspace". 
  • Select Android to install Microsoft Remote Desktop (RD Client) and click "Install". 
  • After installing RD Client click Accept. You will automatically sign in to this app. You do not need to configure it yourself.
To start your  virtual workspace, you need to: 

  • Exit RD Client  and sign in to the Desktop.Rent app again 
  • Click "Open virtual workspace".
  • Select "I already have RD client." The app will start already with your virtual workspace login.
  • Click "Connect" and enter your password in the opened window. 
  • Again click "Connect". You 're connected, you can work.


Do we need to formalize the deal?

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We operate on the ground of the Public Offer, which is located at  www.Desktop.rent.  

This allows our customers to easily and instantly connect pre-configured virtual workspaces and start working without complex documentary procedures.


May I receive price quotation?

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 Our price quotation is located at Desktop.Rent  and provides full information about our product, its cost and operating principle.

You can have a free 7-days trial of the full functionality of our service: connect employees, configure their virtual workspaces, create network folders. We can send you a text message with a link to the website for registration on the Portal.


HERE you can find detailed payment terms. The price is fixed, there are no hidden additional payments.

If you are interested in a separate server, we suggest that you consider our PRO tariff.  It provides end-to end solution with a dedicated virtual server per team and allows to install your software without restrictions.



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To open a virtual workspace, click "Open virtual workspace" button in the Portal header. Next, open a special file that will be downloaded to your PC. 

To activate "Open virtual workspace" button you need to fill in your data in "My Data" section on Desktop.Rent Portal:

  • Phone number - is already filled in (inactive for entry).
  • FULL NAME. 
  • If "Russia" is selected in country field, you must fill in the company's TIN (10 digits for legal entity and 12 for physical entity or individual entrepreneur) and click "Check TIN". 
  • If you select a country other than Russia, you can only fill in your company name. 
  • Click "Save"
“Open virtual workspace” button in the Portal header will become active (orange). 

After clicking the “Open virtual workspace” button: 

  • Shortcut for virtual workspace starts downloading.
  • Click the downloaded virtual workspace shortcut. 
  • Enter your password. The password is the same as when registering on the Portal.
  • Virtual workspace is now Open
If you are an administrator or owner, you need to pay for virtual workspace service. If you are an employee, contact your manager. 


"Open virtual workspace" button is not active

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  1. If you are an administrator or owner, you need to pay for virtual workspace service.
  2. If you are an employee, contact your manager. 


How to fill in "My data" section?

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After registering on the Portal, the User needs to fill in his data (full name) and company TIN in "My data" section. 

If "Russia" is selected in country field, you must fill in the company's TIN. If you select a country other than Russia, you can only fill in your company name. 

After checking the validity of the entered company details, the virtual workspace will become available.


How to change virtual workspace password?

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To change the password, click "Change Password" button in "My Data" section.

  • In the pop-up window enter the new password and confirm it, and press "Save". 
  • The password must contain at least one lowercase letter, one uppercase letter, a number and exclude special characters


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 To install your virtual workspace on Android device you should: 

  • Download Desktop.Rent app in Android PlayMarket or AppStore
  • Enter the member account via appication or website
  • Click "Open virtual workspace". 
  • Select Android or iPhone to install Microsoft Remote Desktop (RD Client) and click "Install". 
  • If you have downloaded RD Client earlier, click "RD Client already exists"
  • After installing RD Client click Accept. You will automatically sign in to RD Client, it doesn't need any settings to be done.
To start your  virtual workspace, you need to: 

  • Exit RD Client  and sign in to the Desktop.Rent app again 
  • Click "Open virtual workspace".
  • Select "RD Client already exists". The app will start already with your virtual workspace login.
  • Click "Connect" and enter your password in the opened window. 
  • Again click "Connect". You 're connected, you can work.


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Scenario 1

 To install your virtual workspace on  iOS you should: 

  • Enter the member account via appication or website
  • Click "Open virtual workspace". 
  • Select MAC OS to install Microsoft Remote Desktop 10 (RD Client) and click "Install". 
  • If you have downloaded RD Client earlier, click "RD Client already exists"
  • After installing RD Client click Accept. You will automatically sign in to RD Client, it doesn't need any settings to be done.
  • Minimize app window to icon
To start your  virtual workspace, you need to: 

  • Exit RD Client  and sign in to the Desktop.Rent app or at website again 
  • Click "Open virtual workspace".
  • Download and install RDP file from the lower panel
  • In the opened window enter your password and select the local resources (Only printers allowed). Your login will be filled in automatically. 
  • Click "Connect". You 're connected, you can work.


Scenario 2 

Sometimes RDP file does not open automatically in Microsoft Remote Desktop or does not save connection settings after operation. In this case you should import the connection file to your PC. 

To do this follow the instruction:

  • Open Microsoft Remote Desktop application

  • Click Settings (gearwheel sign in the upper panel), then  “Import from RDP file…”

  • In selection dialog box select a downloaded connection file from your Downloads folder.

  • Open MRD application again and press "connect" as indicated in the screenshot above. Next time you just need to run the app. It is not necessary to download and import files again.

Now  you can start a Remote Desktop connection from Microsoft Remote Desktop.


What if the virtual desktop size does not match the MacBook screen?

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Sometimes a device screen resolution and virtual workspace screen resolution mismatch, to fix this you need to set the default resolution for a Remote Desktop connection in the connection settings in Microsoft Remote Desktop. 

 Follow the instruction:

  • Open connection characteristic in Microsoft Remote Desktop.

  • Click Display tab.

  • Select “Default for this display” and press “save”.

Now the resolution of virtual workspace will match your device.


How to change language of my virtual workspace?

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By default, the virtual workspace is opened in the language you used to sigh in to your Member account at https://portal.desktop.rent/ 

By clicking “Open Virtual Workspace” button you download RDP file with your Member account language settings, because your Member account language is associated with your virtual workspace language. 

If you want to change your virtual workspace language, log out of your virtual workspace, sign in to your Member account, change your language, and by clicking “Open Virtual Workspace” download a new RDP file. Open a new virtual workspace. 

If you use individual server in PRO tariff, the Owner or Administrator can change the server language to any available on Windows.




How to fill in "My data" section?

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After registering on the Portal, the User needs to fill in his data (full name) and company TIN in "My Data" section. After checking the validity of the entered company details, the virtual workspace will become available. 


What is the difference between Standard and PRO tariffs?

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AIl Standard tariff users work on the same server together with other Desktop.Rent clients, that’s why the installation of additional software is not allowed. In PRO tariff the client is allocated an individual virtual server, which can be easily scaled up at the Owner’s choice and any additional software might be installed.


How to connect services?

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 To connect services sign in at http://portal.desktop.rent/, go to “My Tariffs and Services” section of the Member account, and select the required tariff. 

Depending on which tariff is selected, standard and advanced services will be available: 

• Cloud storage for files 

• Cloud storage for 1С databases 

• 1С update, access to information base 

• Selection of individual server power at PRO tariff 

• MS Office for PRO tariff users 


You can also choose the frequency of payment: 

• Daily payment – you can have a virtual workspace for several days, paying daily for each selected service. 

• Monthly payment – you can have a virtual workspace up to the end of the current month, regardless of which date you pay - on the 1st or 29th day of the month. In this case payment will be calculated only for the period from the date of tariff purchase until the end of the current month. 


After selecting required services click Apply and go to My Payments section of Member account. 

The payment amount for the selected services will be generated in the "My Payments" section. You should have your bank card details filled in in your Member account, so click Pay to make payment. 



How to activate and deactivate virtual workspace for an employee?

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Open "Employees" section, "Disconnect/Connect" button. The owner or administrator can activate or deactivate the employee 's virtual workspace. If you are an employee and you do not have the "Open virtual workspace" button active, contact your manager.


How to connect a user/employee to Standard or PRO tariff?

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In «My Rates and Services» section of the Member account select the number of users for PRO and Standard tariffs and click “Apply”. 

After connecting the number of users, go to My Employees section of the Member account and choose the required tariff for each employee. 

The employees to whom PRO tariff is connected, will work on a dedicated server and will be able to use additional software that can be installed by the Administrator or the Owner. 


May I connect some employees to Standard tariff and others to PRO tariff?

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Yes, your employees can work using different tariffs. They will have access to the same shared files and databases if you make correspondent settings in Member account. 


What should I do if I failed to add an employee?

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The system needs some time to add a new employee. Refresh the page and click "Add" button again and repeat the action if the employee still was not added to your company list.


The invitation to the employee didn't arrive, and I can’t send it again

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   Inform the employee that he needs to:

  1. Register on the Portal (if the employee is not yet registered on Desktop.Rent, when registering following the invitation, he will automatically join your team) OR
  2. Confirm joining your team in his member account.


How do I know if the employee accepted an invitation?

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  1. If an employee accepted your invitation to join your team, you will see him in the list of employees.
  2. If an employee declines your invitation, you can send him a request to join your team again.
  3. If an employee is already in someone’s team, you will see the following notice:  "The User cannot be added to the team: User is already invited or is in another team. The User must first leave another team he is in." 


How to manage employees' access?

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 In this section you can find information about employees access rights to your folders. You can also assign or block employees access to those folders.  To do this: 

  • Click on “Employee” field, select the connected employee in the pop-up window, and then in “Access to folder” field select from the list of folders those to which you want to assign access. 
  • In “Access rights” field select the Employee status as "Reader" or "Editor."  
  • These changes are automatically synchronized with "Folder Management" tab. 
  • After you finished making changes, press "Save".  


How to add a new employee?

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To add a new employee, click "Add" button, then fill in the following fields in the pop-up window:

  • «Phone» (mobile phone number of the employee being added).
  • «Full name» (name of the employee being added).
  • «Access Rights» (Owner, Administrator, Employee) and then click "Save". 
There are two options for adding an employee to the Owner's team:

  • If a new employee is not registered on the Portal, he will receive SMS with an invitation to join the Owner’s network with a link to Desktop.Rent Portal. The employee needs to register on the Portal, fill in his details in “My data” section, and accept or refuse the invitation to join the Owner’s team. 
  • If an employee is already registered on the Portal, he will receive a notification in his Personal Account on the Portal. This employee needs to accept or decline the invitation to join the Owner’s team
Statuses of connecting employees to the Owner's team:

  • Request sent - A request to join has been sent to the employee, and no response has been received from the employee yet.
  • Request rejected - The employee rejected the request to join the Owner’s team.
  • Connected - The employee accepted the invitation and was added to the Owner’s team. His data is displayed in the employees table in the Owner’s personal account


How to assign access rights to employees?

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In "My employees" section, opposite the employee whose access rights you want to change:

  • Сlick on his current status (Employee, Administrator) in "Access rights" column
  • In the drop-down list select which rights you want to assign to this employee.
  • Changes are saved automatically.


How to change employee's access rights?

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You can change the access rights of any employee in “My Employees” section. 

To do this:

  • find the employee in "Permissions" column, click on the "arrow” and in the drop-down list select the access rights that you want to set for him . 
  • In order for the access changes to come into force in the virtual workspace, you should sign out and sign in the virtual workspace again


How to delete an employee?

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 In case an employee is dismissed you can delete him with one click in “My employees” section and all access rights of this employee will be automatically revoked and no information from the network space will be available for him.


I can't delete an employee

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The system needs some time to delete an employee. Refresh the page and click "Delete" button again  if the employee is still in your company list.


How to manage folders?

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 You can upload your files to the network folders on your virtual workspace.

  • Files up to 1 GB (one Zip file) are uploaded in Zip archives  by clicking on “Upload files”.
  • You can create a network folder on your virtual workspace by clicking “Create Folder” and entering a folder name in the pop-up window.
  • You can assign employees access to certain folders by selecting the full name of the employee in the drop-down list in the “Employee” column.
  • In this section, you can delete folders and control access to each folder.
Folders are uploaded from your local computer to the virtual workspace; only you and the Owner have access to these folders.

  • To share your folders with other employees, click on the folder name.
  • In the pop-up field you may see the list of “Connected Employees” and you can manage access to the folder by selecting the employee’s status as “Reader” or “Editor” in “Permissions” field. 
  • After you finished making changes, press "Save" 


I can't create a folder

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Check if there is already a folder with the same name. You can't have two folders with the same names in the same directory


I can't upload a folder

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  1. Check if there is already a folder with the same name.
  2. Check if the uploaded folder is Zipped. You can upload only Zipped files to Desktop.rent Portal.


I can't delete a folder from the virtual workspace

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У You can delete the root folder only from your account via Desktop.rent Portal.

You should:

  1. Open “My Folders” section in your Account on the Portal, 
  2. Select the folder you want to delete and click “Delete”.

It is impossible to delete the root folder on Virtual workspace.  On virtual workspace you can only  delete folders that are created inside the root folder.

 


How to restore a deleted folder?

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  You can restore a deleted file or folder only via support at +7 800 250 26 25.


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Yes, all your folders and files will be saved if you switch from one tariff to another. In case of non-payment of the future period (daily or monthly) we give 7 days from the day of disconnection of any of the tariffs for downloading the archive with the company's documents.


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Sign in to the Portal https://portal.desktop.rent/, go to "My services and tariffs" section of the Member account, find " Add 1C Database Storage” option. 

Click "+" or "-" to select the required amount of storage. After selecting this option you can start using 1С.


How to upload 1C database up to 2 Gb?

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You can upload only Zipped files of 1C databases to Desktop.rent Portal so that the size of the zip file doesn't exceed 2 Gb, and do the following:

  • in "My 1C databases" section of your account click "Upload database";
  • click «Upload archive»;
  • select zip-file и upload it clicking "Open";
  • in the virtual workspace open 1C shortcut, select the title of your database, and click "Configurator";
  • in the opened window select "Configuration" menu item; 
  • select "Upload Configuration from File" and open the required file. Now 1С database is uploaded.
Now 1С database is uploaded.


How to upload 1C database of more than 2 Gb?

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 You can upload only Zipped folders, files or 1C databases to Desktop.rent Portal. To upload folders or databases into virtual workspace, create an empty 1С database in your member account.

To do this you need:  

  • in "My 1C databases" section of your account click "Create database";
  • enter any name for the new database, select the desired configuration for the 1С database from the list and click "Create".
To upload 1C database or folder exceeding 2 Gb you should divide the database into several small pieces, each less than 2 GB.  

To do this you need:

  • right-click the file (database/folder) and select  7-Zip "Add to Archive";
  • in the opened window select archive format - ZIP; 
  • in the section "Break into volumes"  specify 2,000,000,000 (or less) bytes and press "Ok".

Then, after splitting the 1C database archive, return to "My Folders" section and upload obtained zip files. After uploading all zip files, you should sign in the virtual workspace, find those files, and unzip them into a single source file in the following way: Right-click the file (database) # 1 from your general list of uploaded splitted zip files and select "Unzip Archive". (Attention! You cannot lose any parts of the splitted zip archive, otherwise the archive will not be unpacked)

Your database will then be ready for upload. To upload the database:

  • in the virtual workspace open 1C shortcut, select the title you entered while creating the new database in the member account, and click "Configurator";
  • in the opened window select "Configuration" menu item;
  • select "Upload Configuration from File" and open the required file.
Now 1С database is uploaded.

If you failed ti upload files through "My Folders" section,  try using other cloud services to upload your 1С database to your virtual workspace (e.g., Yandex, Google, etc.).


How to update 1C?

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Each customer updates 1С database by himself, because it contains confidential company information. In order for our specialist to update your 1С database configuration, you need to create an account with administrative rights. 

Otherwise you can update 1C as follows:

  • Go to 1C:ITS customeк portal
  • Find an update distribution kit suitable for the current configuration version (some updates cannot be skipped and interim updates must be installed as well)
  • Unzip the updating distribution kit
  • Back up the 1C database for recovery
  • Open 1C database in Configurator mode with administrative rights
  • Select the following menu item: Configuration-> Updating-> Updating from the file;
  • Select the updating file
  • Click "Update Configuration" and follow further instructions.

Some configurations can be updated in "1С Enterprise" mode via Administration - > Internet Support - > Search for Updates (path may differ in different configurations and their versions).  However, support and downloading of updates are not required on 1С site.

Only 1С specialist should update configurations that have modifications.


How to delete 1С database?

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If you accidentally created 1С database that you do not need, then you can delete it only in your member account. 

To do this: 

  • go to My 1C databases; 
  • Click the cross icon next to the base you want to delete;
  • confirm database removal. 
The database will be removed from your virtual workspace. 

 You cannot delete 1С database from 1С Configuration 


Are there any restrictions for visiting websites?

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There are no restrictions for visiting websites inside Desktop.rent


How to install software (PDF Creator, AutoCAD, etc)? Is it free?

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Most software that does not require license is available online through a web browser or online in the cloud. Just sign in to the service using your login and password.

In Standard tariff you can only use the software included in the package (MS Office, Acrobat Reader, 7-Zip, Anti-Virus) 

In PRO tariff you can install any additional software at your choice.


How to install Electronic digital signature (EDS)?

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To install EDS please call us  8 800 250 26 25.


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Sign in to the Portal https://portal.desktop.rent/, go to "My services and tariffs" section of the Member account, find "MS Office for PRO tariff users" option. 

Switch on this line if you connect PRO tariff for your employees. 

Number of users who will have access to MS Office in PRO tariff = number of connected users in PRO tariff.


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When choosing at least one user in PRO tariff, you will be given the opportunity to increase the individual server power. 

To do this go to My Rates and Services section of the Member account, select the required power units in “Add PRO Individual Server power” line. Each power unit includes 8 GB vRAM and 2 vCPU.


How to connect a printer?

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 Printer settings are forwarded automatically to your Virtual workspace if it's configured on your PC

No drivers can be installed on the virtual workspace for security reasons.

If you didn't find your printer on the virtual workspace, check the printer settings on your local PC from which you are connecting.


How to install a scanner?

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Generally, scanner isn't automatically connected to the virtual workspace. To upload scanned documents, you can scan documents to your local PC, click "Upload file" in "My Folders" section of in virtual workspace. We recommend using mobile application to upload scanned documents, as it is easy to create a PDF file using Desktop mobile.


User statuses

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 1. Owner: This status is assigned to all users who registered on Desktop.Rent Portal

  • All sections on the Portal are available.
  • Has his own folders where he can upload his files.
  • Can create his own network folders and assign access to folders to his employees.
  • Has a virtual workspace(s)
  • Pays for services provided to him and his team by Desktop.Rent.
  • Can change tariffs and connect services.
  • In PRO tariff can install and delete additional software. 
2.  Administrator: This status is assigned by Owner to his employee in "My employees" section

  • All sections of the Portal are available except "My payments"          
  • Doesn't have his own folders, can't upload own files
  • Can create network folders for the Owner’s team
  • Has a virtual workspace including Owner’s network folders
  • In PRO tariff can install and delete additional software.
3. Employee: this status is assigned by the Owner or Administrator(s) on "My Employees" section:

  • “My Data” and “Support” sections  are available
  • Doesn't have his own folders, can't upload own files
  • Can't create network folders for the Owner’s team
  • Has a virtual workspace including Owner’s network folders




Why is it cheaper with us?

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Price for alternative comparable virtual workspace packages without self-configuration may vary from 3500 to 6000 rubles per employee per month. 

5 values of DESKTOP.RENT in convenience and price, that have no alternatives in the market: 

 1) With Desktop.Rent you can connect virtual workspaces instantly at any time of the day 

 2) You do not need IT managers to connect and set up workspaces - you can connect employees yourself and give them access to folders from your member account at your PC or in the mobile application. 

 3) Desktop.Rent already includes without extra payment the most requested by the majority of employees software and tools necessary for working with typical office tasks. 

 4) The capacity of resources for your employees is no longer your concern. Processors and RAM automatically adjust to your needs on a buffet basis - everyone will take as much as they need. The basic price of alternative solutions typically includes a minimum set of resources which is not always sufficient for normal operation. 

 5) The price of Desktop.Rent is fixed, you can easily calculate the budget for your team. 

 Alternative solutions will offer you to collect options one by one, which will result in higher total cost.

For example: 

  •  virtual workspace 
  •  MS Office 
  •  1C access per user 
  •  Access to different 1С databases (more than one) - extra charge for each user 
  •  Access to different 1С configurations - extra charge per user 
  •  Cloud storage for documents and 1С databases - to be extra paid for 
  • System administration of your virtual workspaces - to be paid for separately because there is no automation of virtual workspaces management from a smartphone - any connections or settings for employees require sending requests to a IT manager whose time also needs to be paid. 

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Price for alternative comparable virtual workspace packages without self-configuration may vary from 3500 to 6000 rubles per employee per month.

5 values of DESKTOP.RENT in convenience and price, that have no alternatives in the market: 

1) With Desktop.Rent you can connect virtual workspaces instantly at any time of the day without calls, applications and answers to complex questions about processors, memory, types of required servers, etc. Our service provides instant automatic access to virtual workspaces for your team.


By clicking "TRY FOR FREE" button, you are redirected to the virtual workspaces portal, where you should register by mobile phone number and can get started immediately.

By pressing similar buttons on alternative sites, you leave your contacts to be contacted after a while (from a few hours to a few days) and be asked a lot of technical questions, and then be offered a kit different from the "base price" on the site you have previously seen.

2) You do not need IT managers to connect and set up workspaces - you can connect employees yourself and give them access to folders from your member account at your PC or in the mobile application. 

3) Desktop.Rent already includes without extra payment the most requested by the majority of employees software and tools necessary for working with typical office tasks: 

  • MS Office (word, excel, powerpoint, outlook и т.д.);
  • 1С databases and configurations without restrictions;
  • Kaspersky antivirus installed at every virtual workspace;
  • 50 Gb cloud storage for files per user included 

4) The capacity of resources for your employees is no longer your concern. Processors and RAM automatically adjust to your needs on a buffet basis - everyone will take as much as they need. 

The basic price of alternative solutions typically includes a minimum set of resources which is not always sufficient for normal operation.

5) The price of Desktop.Rent is fixed, you can easily calculate the budget for your team. 

You only pay for the number of virtual workspace and additional storage above the included in the package. You can connect an unlimited number of employees in your member account and buy less virtual workspaces. For example, if your employees work at different time shifts, different employees can use a free desktop.

Alternative solutions may seem cheaper at first sight, but they will offer you to collect options one by one, which will result in higher total cost. 

For example: 

  •  virtual workspace 
  •  MS Office
  • 1C access per user 
  •  Access to different 1С databases (more than one) - extra charge for each user 
  •  Access to different 1С configurations - extra charge per user 
  •  Cloud storage for documents and 1С databases - to be extra paid for 
  •  System administration of your virtual workspaces - to be paid for separately because there is no automation of virtual workspaces management from a smartphone - any connections or settings for employees require sending requests to a IT manager whose time also needs to be paid. 

Using  1С in Desktop.rent service, you only pay for the size of high-speed database storage with 25 GB packages, getting unlimited number of employees connected to any number of databases and configurations.




How to calculate total budget for a team of 10? (example)

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  • 1 virtual workspace =  2 990 rubles. 
  • 25 Gb of 1C databases cloud storage = 890 rub.

If you need do connect a team of 10 employees, the price will be 

 (2 990 rubles. * 10 employees) + 890 rubles for 1C databases cloud storage  =

30 790 rubles (total cost for 1 month for a team 


How much does cloud storage cost?

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  • 890 rubles per month for every 25 Gb of cloud storage for 1С databases 
  • 590 rubles per month for every 50 Gb of extra cloud storage for files


How to use promocode?

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To use the promocode, sign in to the Portal https://portal.desktop.rent/and go to My Payments section of the member account and click- Promo tab. 

Enter your promocode in the appropriate field and click Apply. 

The promocode value will be credited to your Desktop.Rent account in bonus rubles. These bonus rubles will be used when paying for services in the amount of not more than 50% of the payment amount. 1 promocode can be used only once. 


How to pay?

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To pay for the services, go to "My Payments" section and click "Pay". The system will automatically redirect you to Sberbank PJSC payment page where you will need to enter the card details, phone number and  email for the fiscal check to be sent to. Your card will be automatically added to your Member account in the Portal.


May I add 2 payment cards at the same time? Which card will be charged?

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If you have added 2 or more payment cards in your Member account, you should select 1 of them as your main card, therefore the remaining cards will be inactive.


My payment failed, what should I do?

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Check the entered card details. Try to add the card into your account first and then make a payment.


Where  can I find my payment history? 

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Go to https://portal.desktop.rent/, open My payments section of the Member account and click “Payment history” tab.


Where can I get Invoice for my accountant?

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Go to https://portal.desktop.rent/, open My payments section of the Member account and click “Invoice” tab. If you failed to find the required Invoice, contact us via any messenger at Portal.


Why is the amount due reducing every day?

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When you first connect any services to your Member Account on the Portal, you pay only for the days of using the services, which are calculated in proportion to the cost of services for the month.

In the following months payment for services is carried out  in autopayment mode with the bank card added to your Personal Account.





Can the supervisory authorities seize my data?

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NO! Desktop.rent  stores all data in data centers on the virtual server. 

Data Center is not entitled to  disclose or transfer your data to an unauthorized person without permission to request the data. 


May I collect my data at any time?

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Yes, you may collect your data at any time.

On the virtual workspace:

  • Collect your files and folders into a zip archive.
  • Upload zip archive into a cloud (Yandex, Google, etc.)
The server also has backups of your data for the last 3 days, which can be restored in case of accidental deletion of a file or folder.


Why using Desktop.rent is safer than having your servers in the office?

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The  main advantage of any cloud storage system is that it cannot be subjected to any mechanical damage: spoilage, theft, hacking, etc.



Why is it safe using virtual workspace?

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 Desktop.rent connection uses data encryption protocols that prevent hacker from stealing your data.

The password from virtual workspace is not available to hackers unless you store it in such applications as Notepad, Stickers, Notes, or anywhere else on your local computer.




Is there any technical support? What are the operation hours of support?

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Yes. The call center is available Mon-Fri 9-00 - 19-00  at 8 800 250 26 25. Saturday and Sundays are out of operation 


What is average response time?

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Our call center operators will answer your questions immediately. If a question requires contacting technical expert, such requests are processed within 30 minutes.


 Is support free?            

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 Technical support is included in the cost of the virtual workspace


Do you provide personal support manager?

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 We care for automation of our customers' work. You can make all the settings necessary for your work yourself in your member account. You just won't need a personal manager. If you have any questions, please call us at 8 800 250 26 25. 


Contact us

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If you have not found the answer to your question, please contact us using online chat (in the lower right corner).

 If you have any questions, please call us at 8 800 250 26 25 

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